BPExch Live Privacy Policy — Your Data, Protected

01 About This Policy

This Privacy Policy applies to all data collected and processed by bpexch live in connection with your use of the website at bpexchlive.pro and the bpexch live mobile application for Android and iOS. It covers every stage of your interaction with the platform — from the moment you first visit the site through to account registration, deposits, betting activity, withdrawals, and any ongoing communications from the platform.

bpexch live is the data controller for personal information collected through the platform. This means we are responsible for deciding how and why your data is used, and we are accountable for keeping it secure.

This policy is written in plain language so that players in Pakistan can understand exactly what happens with their information. If any part of this policy is unclear or you have a question that is not answered here, please contact our support team via live chat — available 24 hours a day, seven days a week.

02 Data We Collect

The personal data we collect depends on how you interact with bpexch live. Below is a breakdown of the main categories of information collected at different points in the account lifecycle.

We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data beyond what is required for standard identity verification processes. Where identity documents are submitted for KYC purposes, they are processed securely and not retained beyond the period required for verification and regulatory record-keeping.

03 How We Use Your Data

bpexch live uses personal data collected from players in Pakistan for the following purposes. In each case, we only use the minimum data necessary to fulfil the stated purpose.

• Account Management: To create, maintain, and operate your bpexch live account, including login authentication, account recovery, and settings management.
• Transaction Processing: To process deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets — and to maintain accurate transaction records.
• Identity Verification: To verify your age and identity as required by our Know Your Customer (KYC) procedures, ensuring only eligible adult players hold accounts.
• Platform Personalisation: To remember your game preferences, display your bet history, and surface relevant promotions based on your betting and gaming activity.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and unauthorised access to accounts.
• Customer Support: To respond to your queries, resolve disputes, and manage your account on request via live chat, email, or in-app support.
• Responsible Gaming: To monitor account activity for indicators of problem gambling, and to apply self-exclusion, deposit limits, or session restrictions when requested.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the website, the mobile app, game performance, and overall player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about bpexch live — only where you have opted in to receive them.

We do not use your personal data for automated decision-making that produces significant legal effects without human review. Routine account activity assessments — such as flagging unusual betting patterns — are reviewed by our team before any account action is taken.

04 Payments & KYC Verification

All financial transactions on bpexch live are denominated in Pakistani Rupees (PKR). To process deposits and withdrawals, bpexch live works with trusted payment service providers including JazzCash, Easypaisa, Raast, and banking partners. When you initiate a payment, the relevant transaction reference details are shared with the applicable payment provider to complete the transaction.

bpexch live conducts Know Your Customer (KYC) verification to confirm the identity and age of account holders. You may be asked to provide:

• A copy of a valid government-issued identity document (such as a National Identity Card).
• Proof of your registered payment method — for example, a screenshot of your JazzCash or Easypaisa account showing your registered mobile number.
• In some cases, proof of address or source of funds for larger transaction amounts.

Documents submitted for KYC are used solely for the purpose of verifying your identity. They are stored securely and are not shared with third parties except where required by law or where sharing is necessary to complete the verification process through an authorised identity verification service provider.

05 Cookies & Tracking Technologies

The bpexch live website and mobile app use cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players interact with it. Below is a summary of the types of cookies used.

bpexch live does not use third-party advertising cookies or cross-site tracking pixels. Analytical data collected via cookies is aggregated and anonymised — it is used to understand platform performance, not to build individual profiles for advertising purposes.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use key platform features. On the bpexch live mobile app, device-level tracking permissions can be managed through your phone's operating system settings.

06 Data Sharing

bpexch live does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary.

• Payment Providers: Transaction data is shared with JazzCash, Easypaisa, Raast, and banking partners solely to process your deposits and withdrawals in PKR.
• Identity Verification Services: Identity document data may be shared with authorised KYC service providers to complete age and identity verification checks.
• Technology & Hosting Partners: Infrastructure, hosting, and customer support tools used to operate bpexch live may process limited personal data on our behalf under strict data processing agreements.
• Game Providers: Casino and slot game providers may receive a pseudonymous player identifier and bet amount data to settle game rounds and return results. Full personal identity data is not shared with game studios.
• Legal Obligations: bpexch live may disclose personal data where required by applicable law, court order, or lawful regulatory request.

All third-party service providers who handle personal data on behalf of bpexch live are required to process that data only for the specified purpose and to maintain appropriate security standards. They are not permitted to use your data for their own marketing or analytics.

07 Data Retention

bpexch live retains personal data for as long as your account is active, and for a defined period thereafter. Retention periods are based on the purpose for which the data was collected and applicable legal or contractual obligations.

• Account Data: Retained for the lifetime of your active account, plus a minimum of five years following permanent account closure.
• Transaction Records: Financial transaction records in PKR are retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping practice.
• KYC Documents: Identity verification documents are retained for as long as your account is active and for a defined period after closure. Documents are securely deleted once the retention period expires.
• Support Communications: Live chat logs and support ticket records are retained for up to two years from the date of the interaction.
• Marketing Preferences: Records of your marketing opt-in or opt-out status are retained indefinitely to ensure we respect your communication preferences.

When personal data is no longer needed and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Your Rights

As a bpexch live account holder, you have the following rights in relation to your personal data. These rights can be exercised by contacting the support team via live chat or at the email address listed in Section 13.

bpexch live aims to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will notify you of the extended timeline. We may need to verify your identity before processing a data rights request to ensure we do not disclose or delete data belonging to another person.

09 Data Security

bpexch live implements technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. Key security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the bpexch live platform.
• Encrypted storage for sensitive account and financial data at rest.
• Access controls ensuring that personal data is accessible only to staff members who need it to perform their role.
• Regular security reviews and monitoring of platform infrastructure.
• Two-factor authentication options for account login, including biometric login on the mobile app.

Despite these measures, no online platform can guarantee absolute security. If bpexch live becomes aware of a data security incident that affects your personal data, we will notify affected players promptly and take appropriate remedial action.

Players also have a role in protecting their own data. Please use a strong, unique password for your bpexch live account, enable biometric login where available, and never share your login credentials with anyone — including friends or family members.

10 Children's Privacy

bpexch live is strictly an adult platform. Registration and use of the platform is permitted only for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If bpexch live becomes aware that an account has been registered by or on behalf of a minor, the account will be closed immediately, all pending transactions will be voided, and any real-money balance will be returned via the original payment method. Any personal data collected in connection with that account will be deleted as soon as it is no longer required to complete the closure process.

11 Marketing Communications

bpexch live may send you promotional communications about bonuses, new game releases, PSL cricket betting offers, casino promotions, and platform updates. Marketing communications are sent only where you have opted in to receive them — either during registration or by updating your preferences in your account settings.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your bpexch live account settings.
• Contacting the support team via live chat and requesting removal from all promotional communications.
• Following the unsubscribe link included in any marketing email sent by bpexch live.

Opting out of marketing will not affect transactional communications — you will still receive account-related notifications such as deposit confirmations, withdrawal updates, and important security alerts regardless of your marketing preferences.

12 Changes to This Privacy Policy

bpexch live may update this Privacy Policy from time to time to reflect changes in how the platform operates, what data is collected, or applicable legal requirements. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date.

For significant changes that materially affect how your personal data is used, bpexch live will notify registered players via email or through an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how your data is being handled.

Your continued use of the bpexch live platform after an updated Privacy Policy is published constitutes your acceptance of the updated terms. If you do not agree with any change, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal information has been handled, please contact the bpexch live team via live chat on the website or in the mobile app — available 24/7.

For written enquiries, you can reach us at:

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days. For complex requests, we will keep you updated on progress throughout the process.

For further information about your rights and how we handle data, you may also refer to our Terms and Conditions and Responsible Gaming pages.